Frequently Asked Questions | Sydney's Collection

Welcome to our Frequently Asked Questions (FAQ) page. Need information? Our FAQ page is designed to provide you with the facts you need quickly and efficiently. If your question is not covered here, please feel free to contact us for further assistance.

1. How can I place an order?

To place an order, simply browse our collection of gifts, original abstract acrylic paintings, canvas prints, etc. Once you've found the items you love, add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you will receive an email confirmation. Your order will be on its way!

2. Do you ship internationally?

Yes, we offer international shipping to many countries around the world. During the checkout process, if not applied automatically, you may select your country from the list of available shipping destinations.

3. How long will it take to receive my order?

The delivery time depends on your location and our shipping methods used for your country. Typically, domestic orders within North America arrive within 4-7 business days, while international orders may take 7-14 business days to arrive. For detailed information, please see the estimated delivery date located under the "add to cart" or "buy now" buttons on the product page.

4. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the options to use PayPal, Apple Pay, Google Pay, and more for added convenience.

5. Can I return or exchange an item?

Yes, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please contact us within 30 days of receiving your items to initiate a return or exchange. Please note that custom-made items, such as original artwork and commission work, may be subject to different return policies. We also offer a damage-free guarantee, so check out which items apply.

6. Do you offer custom orders?

Absolutely! We love working with our customers to create custom pieces that perfectly suit their style and space. If you're here for custom commission acrylic pour paintings, we are here to bring your vision to life. Contact us to discuss your ideas and get started on your custom order today.

7. How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at info@sydneyscollection.com. We strive to respond to all inquiries promptly and provide the best possible assistance to our valued customers.

8. Where does my order ship from?

We're shipping worldwide! North American orders are typically shipped from our locations in California, New Jersey, and Ontario (Canada). International orders are shipped from our locations in either Latvia or China. Please note that this is subject to change due to stock allocation. Estimated shipping times will reflect this and are displayed on the product and checkout pages.